**Position Title: User Support Assistant (Wave)**

**Reference Code: VN 025-030/2026**

**Job classification: G-4**

**Duty station: Global Shared Services Centre (GSSC)**

**Type of Appointment: One-year fixed term with possibility of extension**

**Salary: Php 742,460.00 per annum net of taxes**

**Context**

IOM has undertaken a Business Transformation process, a priority driven by IOM’s Internal Governance Framework (IGF) initiative including a global review of its enterprise resource planning management (ERP)-based process flows to update its systems and establish a fit-for-future way of working globally. Since January 2025, the ERP used at IOM is Oracle Cloud Fusion ERP, internally known as Wave. Other systems that integrated with Wave, such as Salesforce, PRIMA SharePoint system and related satellite technologies complete the information systems landscape.

Under the direct supervision of the Senior User Support Associate (Wave), the User Support Assistant (Wave) will assisting with Tier 2 tickets raised by Wave end users, in line with IOM business processes and information management systems good practices.

**Required Qualifications and Experience**

**Education**

- High school diploma with four (4) years of relevant experience; or,
- Bachelor’s degree in fields related to Wave’s core functions (Accounting, Treasury, Supply Chain Management, Human Resources) or business management/administration from an accredited academic institution and two (2) years of relevant experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

**Experience**

Experience working on the relevant modules of an ERP system in one or more of these areas:

- Procurement processes
- Receipts, Inventory Management and Warehousing processes
- Accounting / Finance / Treasury
- Project budgeting and reporting
- Human Resources / Compensations and Benefits / Leave and Absence / Recruitment
- Payroll
- Workflows and approval processes

**SKILLS**

- Ability to liaise effectively with internal technical and business stakeholders.
- Ability to process information and manage multiple requests simultaneously.
- Good task prioritization and organizational skills.
- Ability to follow established procedures and information management process.