**Position Title: Sr. User Support Associate (Wave)**

**Reference Code: VN 017-024/2026**

**Job classification: G-6**

**Duty station: Global Shared Services Centre (GSSC)**

**Type of Appointment: One-year fixed term with possibility of extension**

**Salary: Php 1,025,043.00 per annum net of taxes**

**Context**

IOM has undertaken a Business Transformation process, a priority driven by IOM’s Internal Governance Framework (IGF) initiative including a global review of its enterprise resource planning management (ERP)-based process flows to update its systems and establish a fit-for-future way of working globally. Since January 2025, the ERP used at IOM is Oracle Cloud Fusion ERP, internally known as Wave. Other systems that integrated with Wave, such as Salesforce, PRIMA SharePoint system and related satellite technologies complete the information systems landscape.

Under the supervision of the GSSC Customer Service Manager, the Senior User Support Associate (Wave) will be responsible for the support of Tier 2 tickets raised by Wave end users, for their functional area, in line with IOM business processes and information management systems good practices.

**Required Qualifications and Experience**

**Education**

- High school diploma with six (6) years of relevant experience; or,
- Bachelor’s degree in fields related to Wave’s core functions (Accounting, Treasury, Supply Chain Management, Human Resources), Information Management/Technology, or business management/administration from an accredited academic institution with four (4) years of relevant experience.
- Oracle certifications related to Oracle Cloud ERP modules is an advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

**Experience**

Technical and functional experience working on the relevant modules of an ERP system in one or more of these areas:

- Procurement processes
- Receipts, Inventory Management and Warehousing processes
- Accounting / Finance / Treasury
- Project budgeting and reporting
- Human Resources / Compensations and Benefits / Leave and Absence / Recruitment
- Payroll
- Workflows and approval processes

**SKILLS**

- Demonstrated ability to liaise effectively with internal technical and business stakeholders.
- Ability to acquire and apply technical and system administration knowledge.
- Ability to manage multiple requests and priorities in a fast-paced support environment.
- Ability to drive systematic use of an information process (incident and problem management processes).