## **MSF Eastern Africa is recruiting for an Application Manager - OpenMRS for MSF SWISS**

*Do your skills and experience not precisely match the requirements? At MSF EA, we strive to create a safe, diverse and inclusive workplace, recognizing the need to increase access to professional opportunities for historically underrepresented groups. If you're interested in this position but your experience doesn't align perfectly with the selection criteria, we encourage you to apply anyway. You might be the ideal candidate for this or other positions.*

*Firmly committed to safeguarding patients, community members, staff, and all those in contact with the organization from all forms of abuse, including sexual exploitation, abuse, and harassment (SEAH), we will take all necessary steps, through rigorous vetting processes, to ensure that confirmed perpetrators of abuse do not join the organization.*

*For this position, contact level with patients and children is categorized as **Medium Risk** and will be monitored with this in regard.*

## ***Introduction***

Médecins Sans Frontières/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that provides assistance to people affected by conflicts, epidemics, and natural or human-made disasters and excluded from healthcare. We provide this assistance without discrimination, irrespective of race, religion, creed or political affiliation.

## ***About MSF Eastern Africa***

MSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.

## ***Rationale/Objective for Position***

This position is for **MSF Swiss desk** in Nairobi.

The Application Manager - OpenMRS will join a dynamic IT Medical Applications team and be responsible for the new EMR solution. Working closely with the IT team, the functional team representatives and the medical teams in the field, she/he will be providing technical support and maintenance, as well as, and assist with rollout of this new tool. Projects or sub-projects assigned to the Application Manager - OpenMRS may involve the implementation of business applications, technical upgrades (infrastructure), or transformational / organizational projects.

This position will be reporting **hierarchically** to the **Medical Director / Head of IT Partners** **and Applications** and report **functionally** to **Information Systems Department (DSI)**

## ***Tasks & Responsibilities***

- Manage OpenMRS3 instances through their entire lifecycle.
- Provide support to end users by analysing reported incidents and proposing effective solutions.
- Automate and develop scripts when necessary to optimize processes.
- Gain a thorough understanding of business requirements, project stakes, benefits, constraints, and interdependencies.
- Coordinate communication with all areas and stakeholders of the organization impacted by the application lifecycle.
- Manage suppliers and ensure effective collaboration with them.
- Define deployment plans based on priorities, allocate tasks within the team, supervise daily efforts, identify resource needs, and conduct quality reviews.
- Report functional, quality, or timeline issues appropriately.
- Ensure coherence and good cooperation within the project team.
- Ensure full compliance with methodology, tools, and standards.
- Actively propose improvements if necessary.
- Produce comprehensive documentation and formal reports to ensure traceability of activities and decisions.

## ***Qualifications***

- Are you skilled at managing the lifecycle of OpenMRS3 instances while maintaining their availability and quality?
- Can you analyze user-reported issues, propose effective solutions, and automate processes to optimize workflows?
- Can you lead the delivery of OpenMRS3 rollouts, ensuring functional coverage, and timely completion?
- Do you thrive in coordinating communication and collaboration across stakeholders, including field missions and the Medical Department, and enjoy working as part of a team?
- Are you capable of defining deployment plans, allocating resources, supervising efforts, and ensuring compliance with standards?
- Can you produce clear documentation and reports to ensure traceability and drive informed decision-making?

**Education:**

- Tertiary degree in computer sciences, information systems, engineering or related field
- ITIL 4 Foundation Certification
- Project management certification (PMP, PMI, Hermès, ...).

**Experience:**

- ***Essential:***
- Proven experience as an Application Manager - OpenMRS overseeing release management processes.
- Extensive experience leading OpenMRS version 3 integration and development projects.
- Proficient in a wide range of technologies across various roles, including developer, technical lead, and test manager.
- Experience in development (web, mobile), scripting (Python, shell, etc.), and data management (SQL, reporting tools).
- ***Desired:***
- Experience in an international environment is a plus
- **Languages:**
- Essential: Advanced level of English, both written and spoken.
- Desired: Other MSF working language such as French / Arabic is a bonus.

**Knowledge & Expertise**

- Comprehensive understanding of IT concepts including architecture, customized and off-the-shelf business solutions, IT organization, infrastructure, and technologies.
- Solid understanding of medical concepts.
- Proficiency in OpenMRS installation, configuration, parameterization, and development.
- Ability to analyze and document processes and systems effectively.

**Competencies:**

- Open-mindedness
- Leadership
- Collaborative
- Rigorous
- Excellent ability to work in a multicultural environment successfully and to demonstrate commitment and support for diversity, gender-responsive, inclusive, and non-discriminatory behavior and attitudes.

## **Conditions and Benefits:**

- **Job Location**: MSF Eastern Africa office in Nairobi, Kenya.
- **Contract**: Fixed term contract (until 31 December 2026), Full-time.
- **Start date**: As Soon As Possible.
- **Salary:** An annual salary of **EUR 27,145 at HQ Grade 8** based on a full-time appointment with an annual increment of 2% every year up to a maximum of 10 years.
- **Work-life balance financial benefit;** ranging between **EUR 620 to 1,159/month** based on individual & administrative status. This amount may be used to cover accommodation and utilities, transportation, etc.
- **Other benefits include;**
- **Annual Leave:** 25 days of annual leave per year.
- **Other Holidays:** sick leave, circumstantial leave, maternity leave (21 weeks), paternity leave (4 weeks), own affairs days off, etc.
- **Employer Pension contribution**: 10% of basic salary.
- **International insurance** for both medical and disability**.**
- **Relocation support:** based on MSF EA terms/conditions. Only applicable if the contract is more than 6 months.
- **Work-life balance**: Daily flexi-hours and 2 days working from home possible.
- **School fees benefits**: for eligible dependents, based on individual & administrative status.
- **Diverse team composition**; Collaborate with a global network of talented professionals, bringing diverse perspectives and expertise from around the world.
- **Career Development**: MSF provides many learning resources (online learning resources, regular trainings – including language, Peer to peer learning.
- **Mobility**: You will have opportunities to travel abroad for work, meetings, trainings and workshops; giving you a chance to experience different cultures and broaden your professional network.
- **Annual home leave ticket**: To be taken once every year for both staff and eligible dependents back to their home country for vacation. Only applicable to non-Kenyans and based on individual & administrative status.